Frequently Asked Questions

1. What is your refund policy?

We offer free returns within 30 days of your order being delivered or received. To qualify, items must not be marked as “Final Sale” or “Non-Returnable,” and they should be returned in their original condition and packaging. Shipping costs are non-refundable. For more details, please email us at info@youhans.com.

2. How long does shipping take?

Orders are processed and shipped within 72 hours. Delivery times vary depending on the shipping method selected:

Standard Shipping (North America): 6-10 business days
Express Shipping (North America): 3-6 business days
Standard International Shipping: 12-15 business days
International Express Shipping: 7-10 business days

3. How can I track my order?

Once your order has been shipped, you’ll receive an email with tracking details. Use the link provided to monitor your package until it reaches your doorstep. If you need further assistance, feel free to contact us at shabnum@youhans.com.

4. What are the washing instructions for Youhans products?

To keep your blanket hoodies and sleep tees looking and feeling their best, follow these washing guidelines:

Machine wash on a gentle cycle with cold water.
Use mild detergent and avoid bleach.
Tumble dry on low heat or hang to dry.
Do not iron or dry clean.

5. Do you ship internationally?

Yes, we ship to various international locations! Delivery times vary based on the shipping method:

Standard International Shipping: 12-15 business days
International Express Shipping: 7-10 business days

Please note that customs duties and taxes may apply depending on your country.